Shipping Policy

Order Processing Time

Orders are processed within 1-3 business days of receiving online orders. we make no guarantees and will accept no liability for a longer shipping time frame.

Once the order has shipped, you will receive a shipping confirmation email including the package tracking number.

Shipping Rates

Shipping rates are based on total order weight and shipping destination. These rates are subject to change. All shipping rates are listed and processed in Canadian Dollars (CAD).

All orders resulting in above-average weight and/or size are excluded from any online shipping offers and/or discounts. Should your order exceed above-average weight/size, you will be contacted directly prior to shipment to discuss shipping fees and options. This includes, but is not limited to: soft drinks, case orders and/or bulk candy.

For all orders being shipped to residential addresses, you are responsible for any additional charges as determined by the arranged courier.

P.O. Boxes

We only use Canada Post to ship to P.O boxes prices might vary

Local/Curbside Pickup

Orders requesting local/curbside pickup are processed within 2 hours. A pickup notification will be sent when the order is ready for pickup, please call the shop prior to arrival at 780-993-4934. Please bring your confirmation email when you come to collect your order.

Local Delivery

Same-day delivery is offered for orders placed before 11:59 AM MST. Orders placed after 11:59 AM MST will be delivered the following day. Local delivery fees are determined at time of checkout.

Weather & Temperatures

We make every effort to ensure packages arrive in good order, however, YEG Exotic Pops is not responsible for damages or delays during shipping. During warm weather months, we recommend selecting Priority/Overnight shipping to reduce melting of your sweet candy. During cold weather months, we recommend selecting Priority/Overnight shipping to reduce freezing of your exotic soda-pop.

YEG Exotic Pops reserves the right to delay shipping to avoid sending packages over the weekend and possibly damaging products. YEG Exotic Pops accepts no liability for shipments damaged due to weather.  During hot climates we will include cold packs in orders as a preventive measure. During cold climate we will include heating packs or insulation.

International Shipping

YEG Exotic Pops offers worldwide shipping.

Questions or Concerns

Please contact us at yegexoticpop@hotmail.com or call 780-993-4934 for any questions or concerns.

Returns & Exchanges

Unfortunately we do not accept returns or exchanges.